Welcome to Hostelwala Technologies ("Hostelwala", "Platform", "we", "our", or "us"). By accessing or using our software application via https://hostelwala.online/ or our mobile application, you agree to comply with and be bound by the following Terms & Conditions.

1. Monthly Subscription & Billing Policy

• Subscription Charges: Hostel owners agree to pay a recurring monthly or annual subscription fee based on the selected package or hostel bed capacity.
• Billing Cycle & Due Dates: Subscription fees are billed in advance at the start of each billing cycle (monthly or annually).
• Payment Modes: Subscription fees can be paid digitally via UPI, Net Banking, Credit/Debit Cards, or authorized payment gateways integrated within Hostelwala.
• Grace Period & Service Suspension: If the monthly subscription fee is not renewed by the due date, a 3-day grace period will be provided. Post the grace period, administrative access to the Hostelwala portal may be temporarily suspended until the pending subscription is cleared.
• Price Updates: Hostelwala reserves the right to revise monthly subscription rates. Any change in pricing will be communicated to hostel owners at least 15 days prior to their next billing cycle.

2. Owner Responsibilities & Account Security

• Accurate Details: Hostel owners must provide accurate property, registration, and contact details upon signup.
• Credential Security: Hostel owners are solely responsible for maintaining the confidentiality of their admin panel passwords and OTP logins.
• Authorized Usage: Subscriptions are non-transferable and are tied strictly to the registered hostel/PG property. Sharing admin credentials across unauthorized multi-property entities without upgraded plans is strictly prohibited.

3. Scope of Software Services

Hostelwala provides cloud software tools for hostel automation, student badges, automated WhatsApp rent receipts, and occupancy reporting. Hostelwala acts strictly as a SaaS platform provider and does not interfere with or take responsibility for physical landlord-tenant disputes, rent defaults, or room lease agreements.

4. Cancellation & Refund Policy

Subscribed hostel owners may choose to cancel their monthly subscription plan at any time. Upon cancellation, access to the admin portal will remain active until the end of the current paid monthly billing cycle. Subscription payments already processed are non-refundable.

5. Data Safety & Backup

While an active subscription is maintained, Hostelwala ensures daily cloud backups of all student logs, payment histories, and hostel records. In the event of subscription termination, hostel owners are allowed 30 days to export their property data before permanent archive processing.

6. Prohibited Activities

Users and hostel administrators agree NOT to:

• Upload fake, illegal, or fraudulent student documents.
• Attempt to reverse-engineer, copy, or bypass the app's security protocols.
• Use the messaging feature to send unauthorized spam or malicious content.

7. Limitation of Liability

Hostelwala software is provided on an "AS IS" basis. While we guarantee 99.9% uptime, Hostelwala is not liable for indirect losses caused by network failures, third-party payment gateway delays, or unauthorized account access due to user password sharing.

8. Subscription Support & Billing Enquiries

For questions regarding monthly plans, billing invoices, or subscription upgrades, feel free to contact us:

Hostelwala Technologies
Email: support@hostelwala.online
Phone / WhatsApp: +91 2269718406
Website: https://hostelwala.online